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Return policy

If you are not completely satisfied with a purchased item, you may return it within 25 calendar days from the time your package was originally shipped to you.

Preparing a Return

Please follow the steps below to complete the return of your item:

1. Please contact us at returns@joliepearl.com to request a Return Authorization Number. Provide your name, address, order #, and the items you would like to return. If your return is approved, our customer service will provide you with a return authorization number and the necessary information to process your return. All original packaging and documentation must be included when you return your item or we will not be able to process your refund.

Our Quality Control department reviews all returned items. Any jewelry pieces that show signs of wear, alteration, or damage will not be accepted for return. All returned items must be in new or unused condition (meaning no scratches, marks or damage, and no alteration or resizing of the item) Any items that have attached tags will only be accepted for return if the tags have not been removed.

Refunds, minus shipping charges, will be credited to the same form of payment in which the item was originally purchased within 7 days of your item being returned. Gift certificate purchases may only be returned for exchange.